KYC and Verification

At BetWest, maintaining a secure and trustworthy environment for all our players is paramount. Verifying your identity is a fundamental step in achieving this. It allows us to comply with legal and regulatory obligations, prevent fraud, and ensure that our services are used responsibly. This process protects both you, our valued customer, and BetWest from illicit activities, ensuring fairness and integrity across our platform.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice in the financial and gaming industries, designed to combat money laundering, terrorist financing, and other financial crimes. For BetWest, it means collecting and confirming specific information about you to establish your identity and assess any potential risks associated with your account.

Verification is an ongoing process that may be triggered at various stages of your interaction with BetWest:

• Upon Registration: We conduct initial checks when you create an account.
• Before First Withdrawal: To comply with anti-money laundering regulations, we typically require full verification before your first withdrawal.
• Threshold Transactions: If your deposits or withdrawals exceed certain monetary limits, as stipulated by our regulatory obligations.
• Suspicious Activity: If we detect any unusual or suspicious activity on your account.
• Periodic Reviews: We may conduct periodic re-verification checks to ensure the information we hold remains accurate and up to date.
• Changes to Account Details: If you update critical personal information, such as your address.

To complete the verification process, you may be requested to provide digital copies of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. All documents must be clear, legible, and valid, with all relevant details visible.

To verify your identity, we typically require one of the following government-issued identification documents:

• Passport: A full, valid passport, showing your photograph, full name, date of birth, place of birth, signature, and expiry date.
• National ID Card: A valid national identification card, showing your photograph, full name, date of birth, and expiry date. Both front and back may be required.
• Driving Licence: A valid driving licence, showing your photograph, full name, date of birth, and expiry date. Both front and back may be required.

The document must not be expired and all four corners of the document should be visible in the image.

To confirm your residential address, we require a document issued within the last three months, clearly showing your full name and address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: Official letters from government bodies.

The document must be dated within the last 90 days and clearly display the issuing authority's logo, your full name, and your current residential address. PO Box addresses are not accepted.

To ensure the security of financial transactions and prevent unauthorised use, we may need to verify the payment methods you use on BetWest. The specific requirements depend on the method:

• Credit/Debit Cards: A clear image of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your full name, email address, and account ID.
• Bank Transfer: A bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your BetWest account.

In certain circumstances, particularly for larger transactions or if our risk assessment deems it necessary, BetWest may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence procedures, aimed at preventing financial crime. This may involve providing documentation such as:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance, sale of property, or other significant financial events.

We understand that these requests are sensitive, and we handle all information with the utmost confidentiality and in compliance with data protection regulations.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, this process takes between 24 to 72 hours, depending on the volume of requests and the clarity of the documents provided. You will be notified via email or through your BetWest account once your verification is complete or if further information is required. During peak times, there may be slight delays, but we endeavour to keep you informed.

BetWest is committed to protecting your personal information. All documents and data you provide are handled in strict accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We employ robust security measures, including encryption and secure servers, to safeguard your information from unauthorised access, disclosure, alteration, or destruction. Your documents are stored securely and accessed only by authorised personnel for verification purposes.

BetWest operates under strict anti-money laundering (AML) regulations imposed by our licensing authority. Our KYC and verification procedures are integral to our AML framework. We are legally obligated to monitor transactions and report any suspicious activities to the relevant authorities. By conducting thorough verification, we play our part in preventing our platform from being used for illegal financial activities, contributing to a safer and more transparent financial ecosystem.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age in your jurisdiction, if higher). Age verification is a critical component of our KYC process. We use the documents you provide to confirm your age and prevent underage gambling. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. BetWest is committed to responsible gaming and protecting vulnerable individuals.

If your verification is delayed, it might be due to unclear documents, missing information, or a high volume of requests. If your verification is unsuccessful, it could be for reasons such as:

• Documents being expired or invalid.
• Information on documents not matching your BetWest account details.
• Documents being illegible or incomplete.
• Failure to provide requested enhanced due diligence information.

In such cases, we will contact you with specific instructions on what is needed to complete the process. It is crucial to respond promptly to avoid any interruption to your account services, including deposits, withdrawals, or gameplay.

If you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is here to help. You can reach us through:

• Live Chat: Available directly on the BetWest website for immediate assistance.
• Email: Send your queries to [email protected], and we will respond as soon as possible.

Please do not hesitate to contact us. We are committed to making your experience with BetWest as smooth and secure as possible.