Cookie Policy

Cookies are small text files that are downloaded to your device, such as your computer or smartphone, when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies enable a website to remember your actions and preferences over a period, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another. This policy explains how BetWest uses cookies and similar technologies.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. The information collected by cookies is generally anonymous and does not directly identify you. However, in some cases, it may be linked to other information that can identify you.

BetWest uses cookies for several purposes to enhance your experience on our platform. These purposes include, but are not limited to, maintaining the functionality of our website, understanding how you interact with our services, personalising your experience, and delivering relevant advertising. By using cookies, we can ensure that BetWest provides a secure, efficient, and user-friendly environment for all our players.

Our use of cookies falls into several categories, each serving a distinct function. We use both first-party cookies, which are set by BetWest directly, and third-party cookies, which are set by external services that we use for various functionalities. Your consent is requested for non-essential cookies when you first visit our site, in compliance with data protection regulations such as the General Data Protection Regulation (GDPR).

Essential cookies are fundamental for the operation of the BetWest website. Without these cookies, certain core functionalities would not be available, and you would not be able to use our services effectively. They are automatically placed on your device when you access our site and do not require your explicit consent because they are necessary for the provision of the service you have requested.

These cookies typically enable:

• User authentication and security, allowing you to log in to your BetWest account securely.
• Maintaining your session across different pages, ensuring you remain logged in as you navigate.
• Remembering your preferences, such as language settings or currency choices.
• Facilitating transactions and payment processes.
• Preventing fraudulent activities and enhancing the security of our platform.

Disabling these cookies would severely impair the functionality of the BetWest platform, making it impossible to use our services.

Analytics cookies collect information about how visitors use the BetWest website. This data helps us understand user behavior, identify areas for improvement, and enhance the overall user experience. These cookies gather anonymous statistical information, such as the number of visitors to the site, the pages they visit, and the duration of their stay.

The insights gained from analytics cookies allow BetWest to:

• Monitor the performance of our website and identify any technical issues.
• Understand which parts of our site are most popular and engaging.
• Optimise content and layout based on user interaction patterns.
• Measure the effectiveness of our marketing campaigns.

While these cookies provide valuable insights, they are not strictly necessary for the website to function. We obtain your consent before placing analytics cookies on your device.

Functional cookies allow BetWest to remember choices you make and provide enhanced, more personalised features. These cookies can remember changes you have made to parts of our website that you can customise, or they can remember services you have asked for, such as remembering your username or the contents of your shopping cart.

Examples of how BetWest uses functional cookies include:

• Remembering your login details for future visits, if you choose this option.
• Storing your preferred language settings.
• Recalling your betting preferences or game history to offer tailored suggestions.
• Providing enhanced features such as live chat support.

These cookies improve your experience on BetWest by making it more convenient and tailored to your individual preferences. Your consent is requested for the use of functional cookies.

Marketing and advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks with BetWest's permission.

BetWest uses these cookies to:

• Show you targeted advertisements based on your browsing history and interests.
• Measure the performance of our advertising campaigns.
• Prevent you from repeatedly seeing the same advertisements.
• Understand how users interact with our advertisements on other websites.

These cookies may also be used to track your browsing activity across different websites to build a profile of your interests. We will only place marketing and advertising cookies on your device with your explicit consent.

In addition to our own cookies, BetWest also uses various third-party cookies for different purposes. These cookies are set by external domains and are controlled by the respective third parties. We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy.

Common third-party cookies on BetWest include those from:

• Analytics providers: Such as Google Analytics, which helps us understand website usage.
• Advertising partners: To deliver relevant advertisements and track campaign performance.
• Social media platforms: If we integrate social media features, these platforms may set cookies.
• Security services: To protect against fraud and malicious activity.

BetWest does not have direct control over the information collected by these third-party cookies. We encourage you to review the privacy policies of these third parties for more information on their data handling practices. Your consent is required for the use of most third-party cookies.

The duration for which a cookie remains on your device depends on whether it is a "session" cookie or a "persistent" cookie. Session cookies are temporary and are deleted from your device as soon as you close your web browser. They are typically used to maintain your session during a single visit to BetWest.

Persistent cookies, on the other hand, remain on your device for a set period, which can range from a few minutes to several years, or until you manually delete them. These cookies are used to remember your preferences or actions over multiple visits. For example, a persistent cookie might remember your login details so you don't have to re-enter them each time you visit BetWest.

The exact expiration period for each cookie is determined by its purpose and the third-party provider, if applicable. Details on specific cookie durations can often be found in your browser settings.

You have the right to manage and control the cookies used on the BetWest website. When you first visit our site, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time through this banner, usually accessible via a link in the footer of our website.

Most web browsers also allow you to control cookies through their settings. You can configure your browser to:

• Block all cookies.
• Block only third-party cookies.
• Alert you when a cookie is being sent.
• Delete all cookies upon closing your browser.

Please note that disabling certain cookies, especially essential cookies, may impact the functionality and performance of the BetWest website. You may not be able to access certain features or parts of our service. Instructions for managing cookies in popular browsers include:

• Google Chrome: Settings > Privacy and security > Site settings > Cookies and site data.
• Mozilla Firefox: Options > Privacy & Security > Enhanced Tracking Protection.
• Microsoft Edge: Settings > Privacy, search, and services > Tracking prevention.
• Safari: Preferences > Privacy > Manage Website Data.

Consult your browser's help documentation for specific instructions.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, the browser sends a signal to websites indicating that the user does not want their online activities to be tracked. BetWest respects user privacy preferences.

While BetWest strives to adhere to your DNT preferences, the effectiveness of DNT signals can vary depending on the specific browser and the current industry standards. Not all third-party services that we use may fully recognise or respond to DNT signals. For the most comprehensive control over your tracking preferences, we recommend using the cookie management tools provided on our website and within your browser settings, as described in the "Managing and Disabling Cookies" section.

BetWest may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other means such as email. We encourage you to review this policy periodically to stay informed about how we are using cookies.

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the BetWest website after any changes to this policy will constitute your acceptance of those changes.

If you have any questions or concerns about this Cookie Policy or BetWest's use of cookies, please do not hesitate to contact us. Our dedicated support team is available to assist you with any inquiries regarding your privacy and data protection.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: Please refer to the contact section on our website for our registered office address.

We are committed to protecting your privacy and ensuring a transparent understanding of our data practices at BetWest.